gPlex Call Center - Next generation contact center solution

Overview

ACD

IVR

CDR

gPlex IP call center is easy to deploy and allows call center agents to be located remotely at multiple locations while CTI server is placed at the center office. The system is highly scaleable e.g. from single E1 to 16 E1s that can support more than 400 seats.

Key Benefits :

* Fully integrated IP call center solution
* Easy expansion of your contact center
* Cost-effective solution
* Maximizes outbound calls
* Ensures best customer service
* Interactive Dashboard for easy monitoring
* Empower your team with advanced call center
* 100% voice logging

gPlex Call Center Dashboards provide you to monitor our call center at a glance in real-time. Our Dashboard offers instant snapshots and provides real-time activity for each role of your agents in the call center. Supervisor can monitor every agent's details on the Dashboard. He can tap the voice conversion, whispering and talking. With all the information to do your job at fingertips you'll quickly realize increased productivity and greater employee satisfaction.

Feature Highlights :

* Automatic Call Distribution (ACD)
* CTI with E1, T1, PSTN, & IP
* Screen popup
* Find last agent
* Voice logger
* Caller priority
* Flexible IVR
* Agent on multiple services
* Support SS7 signaling
* IP based soft-phone
* Interactive Dashboard
* Auto Dialer

ACD engine can route calls and mange queue most efficiently using the following routing methods:

# Round robin
# Longest idle agent
# Ring all agents