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gPlex® Cloud Contact Center Solution

Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed-no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis.
Interactive Dashboard

gPlex® Dashboard allows to monitor contact center at a glance in real-time. It offers live monitoring & real-time activity for each role of your agents in the call center. Supervisor can monitor agent’s details on the dashboard. It helps quick realization to increase productivity and customer satisfaction.
Key Benefits

* Increased productivity
* Less capex, high ROI
* Easy to deploy and maintain
* Highly scalable System
* Enhanced live monitoring
* 100% voice logging
* Access to latest technology
* Inspirable to develop HR

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