Overview
   ACD
   Screen Popup
   IVR
   Voice Logger
   Auto Dialer
   CDR
   Dashboard
   Other Features
   News & Events
   gPlex Diagram
 
 

CDR (Call Detail Record)..

Call Detail Record (CDR) is a file containing information about recent system usage such as the identities of sources (points of origin), the identities of destinations (endpoints), the duration of each call, the total wait time in the queue, the total unattended call, and the alarm count. The format of the CDR is in excels, so can download and compile easily.

 

Copyright © 2010 Genusys Inc. All rights reserved