DASHBOARD..

One of the major features of gPlex call center is interactive Dashboard. gPlex Call Center Dashboards provide you to monitor our call center at a glance in real-time. Our Dashboard offers instant snapshots and provides real-time activity for each role of your agents in the call center. Supervisor can monitor every agent’s details on the Dashboard. He can tap the voice conversion, whispering and talking. With all the information to do your job at fingertips, you’ll quickly realize increased productivity and greater employee satisfaction.