VOICE LOGGER..

Voice logger or Digital Recording refers to the electronic recording of conversations in your contact center directly to a hard disk in standard file formats includes GSM, WAV etc. gPlex call center offered 100% conversation record every call for training, customer service or others.

Besides the low cost of current technology, each call is much easier to retrieve, copy and manage since it is a separate file.

Maintaining recorded conversations is a valuable tool for quality control, order verification, regulatory compliance and agent training and development.

Recording can be done on-demand (when supervisor configure conversation recording) or full-time. Full-time recording guarantees you will never miss the opportunity to save an important customer service call for future business analysis, and you will never lose the golden words from a great sales call that may later be used for training.