* Monitor queue, running calls, and
agents.
* Call taping
& voice logging.
* Talk to
agents.
* Access to
CDR and voice log.
* Access to
Dashboard.
* Real time
statistics.
* View reports.
|
|
* Manage agent accounts.
* Manage agent
groups.
* Create/edit
multiple services.
* Create/edit
DID or Short-code.
* Create/edit
IVR menu.
* Queue management.
* Monitor
queue, running calls, and agents.
* Real time
statistics.
* View reports.
|
* Agent authentication.
* Agent in
multiple groups.
* Call answer,
call hold, and call transfer.
* Talk to
agent/supervisor.
* Voice logging.
* Screen popup.
* Mini Dashboard.
* Notify call
priority.
* Notify service
name.
* Notify hold
time in queue.
* Notify,
if last agent calls.
|
|
* Call detail record (CDR).
* Report on
agent performance.
* Call report
by service.
* Peak-off
peak load report.
* Agent working
hours.
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